Privacy Policy

Effective Date: July 1st, 2025

At Cleva IT Solutions, your privacy is very important to us. We are committed to protecting the personal information of our clients and ensuring that their data is handled safely, transparently, and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, and communication channels.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and billing details when you book a service, attend a seminar, or subscribe to a support plan.
Technical Information: Device type, operating system, and service-related details when providing tech support.
Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited.
Support Records: Notes, chat logs, and recordings (if applicable) from support sessions for training and quality purposes.

2. How We Use Your Information

We use the information collected to:

Provide and personalize our services (in-home support, remote assistance, seminars).
Process payments and manage subscriptions.
Improve our services, training, and customer support.
Send important updates about your service, support plan, or seminar schedule.
Share newsletters, promotions, and educational content (with your consent).

3. Sharing Your Information

Cleva IT Solutions does not sell or rent your personal information.
We may only share data in the following circumstances:

With trusted third-party providers who help us deliver our services (e.g., payment processors, video conferencing platforms).
To comply with legal obligations or protect our rights and safety.
With your explicit consent, for specific situations (e.g., seminar partnerships).

4. Data Security

We implement strong security measures to protect your information, including:

Secure data storage and encrypted communications.
Access restrictions to personal information within our team.
Regular reviews of our data handling practices.

5. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your personal data (subject to legal and service obligations).
Opt out of marketing communications at any time.

To exercise these rights, please contact us at [ info@clevaitsolutions.com ].

6. Cookies and Website Tracking

Our website may use cookies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, though some features of our site may not function properly without them.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Cleva IT Solutions
Kamloops, BC, Canada
Email: info@clevaitsolutions.com
Phone: +1 (778) 586-7621