Terms of Use

Last Updated: [July 1st, 2025]

Welcome to Cleva IT Solutions. By accessing or using our website, services, or content, you agree to comply with and be bound by the following Terms of Use. Please read them carefully.

1. Acceptance of Terms

By using our website, booking services, or subscribing to our plans, you confirm that you are at least 18 years old and capable of entering into a binding agreement. If you do not agree to these terms, you may not use our services.

2. Services Provided

Cleva IT Solutions offers:

In-home technical support
Remote technical support sessions
Weekly technology seminars
Subscription-based support plans

Services may change or be updated from time to time without prior notice.

3. User Responsibilities

When using our services, you agree to:

Provide accurate information when booking or subscribing.
Use our services only for lawful purposes.
Maintain the confidentiality of your account details.
Ensure that any device(s) submitted for support are free from illegal content.

4. Payments and Subscriptions

Payment is required in advance for all services and plans.
Subscriptions renew on a recurring basis unless canceled.
Prices are subject to change, but you will be notified in advance.

5. Cancellations & Refunds

Appointments may be canceled or rescheduled with at least 24 hours’ notice.
Refunds for unused services or sessions are at the discretion of Cleva IT Solutions.
Subscription plans are non-transferable.

6. Intellectual Property

All content, materials, logos, and branding on our website or promotional content are the property of Cleva IT Solutions and may not be copied, modified, or distributed without prior written consent.

7. Limitation of Liability

Cleva IT Solutions provides support services on a “best effort” basis and does not guarantee that every technical issue can be resolved.
We are not responsible for data loss, device damage, or indirect damages resulting from the use of our services.
Clients are encouraged to back up their data before any service appointment.

8. Privacy

Your personal information is collected and handled in accordance with our [Privacy Policy].

9. Termination

Cleva IT Solutions reserves the right to suspend or terminate your access to services if you violate these Terms of Use or misuse our services.

10. Governing Law

These Terms are governed by and construed under the laws of British Columbia, Canada.

11. Contact Us

If you have any questions regarding these Terms of Use, please contact us at:
Email: info@clevaitsolutions.com

Phone: [I+1 (778) 586-7621]